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Business Email FAQs

Find answers to frequently asked questions regarding Email Hosting.

Email hosting is a service that uses email servers to store, transport, and receive emails.

A business email account uses the company’s custom domain name, such as [email protected]. This differs from a personal email, where you would often use the service’s domain, such as [email protected].

Your brand will appear professional and legitimate if you use a business email, which is critical if you run a small business online. Customers are often wary of businesses that use personal emails because anyone can easily create one for free.

Using professional email addresses can help to distinguish your company from shady competitors, boost your brand’s legitimacy, and instill trust in your customers.

You undoubtedly can. After you’ve purchased a plan and set up an email account, you can use our simple Email Import tool to quickly import emails from your previous provider. There is no need for you to have any technical knowledge. You may get more information about transferring email services to Zonal365 here.

You definitely can. An auto-responder is a programme that, when configured for your email address, automatically sends a pre-programmed response to an email as soon as it is received at that address. Please see our KnowledgeBase article on how to set up an Auto Responder.

To access your Webmail Interface, go to When you arrive at the login page, enter your email address and the accompanying password.

Any desktop-based email client, such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage, Windows Mail, and others, can be used to send and receive emails. We also offer a guide on how to configure several email clients to send and receive emails.

If you request a refund within 07 days, we will return you in full. If you have used our services significantly, we may deduct a prorated payment for the time spent using them. The dedicated email server and domain are not refundable.

Domain-based email builds trust.

Customers are 9x more likely to choose an organisation that has a professional email address, and a domain-based email account promotes your business with every message. You can even create extra email addresses, such as sales@ or info@, to better service consumers.